Heather has over 25 years of communication experience. Trained as an environmental planner with a focus on citizen participation, Heather works closely with clients on developing and executing targeted public education, community involvement, community relations, public relations and marketing programs. She has worked with federal, state, and local government agencies and private sector and non-profit clients on various energy and environmental projects and has been involved in a wide range of water, transportation, and economic development projects. Heather has also lived and worked abroad and has overseen projects in more than fifty countries.

She is currently working with National Grid on a number of transmission and substation projects. One of these, the NEEWS Project, is a National Grid and Northeast Utilities collaboration. NEEWS is a 345-kilovolt (kV) transmission line that strengthens the interstate transfer of electricity capability among Connecticut, Rhode Island, and Massachusetts and improves electric reliability in all three states. She is assisting in directing and executing National Grid's most extensive stakeholder management, community relations outreach, and public education program, working closely with state and local officials, residents, businesses. In addition, Heather has promoted Smart Grid: An Introduction, a U.S. Department of Energy non-technical introduction to the Smart Grid for interested stakeholders.

Heather has long been involved in public relations programs for private sector clients' environmental and energy conservation and efficiency programs. She worked with the Boston Park Plaza Hotel in the development of a national marketing campaign for their environmental and energy conservation program. This program set the standard for the hotel industry and won the President's Environment and Conservation Challenge Award. Heather also works with Ahold USA to educate various stakeholders about Stop & Shop and Giant Food's leadership in energy efficiency and conservation programs and green initiatives, including LEED-EB, ENERGY STAR Leaders, and SmartWay Transport.

Heather holds a B.A. from Sacred Heart University and an M.A. in Urban, Social, and Environmental Policy from Tufts University. She has written numerous articles on consensus building and sits on the boards of the Environmental Business Council of New England and the Institute for Energy and Sustainability, and the advisory board of "e" - Inc. She is also a member of the PRSA environmental professional interest section.