Heather has over 25 years of communication experience. Trained as an environmental planner with a focus on citizen participation, Heather works closely with clients on developing and executing targeted public education, community involvement, community relations, public relations and marketing programs. She has worked with federal, state, and local government agencies and private sector and non-profit clients on various energy and environmental projects and has been involved in a wide range of water, transportation, and economic development projects. Heather has also lived and worked abroad and has overseen projects in more than fifty countries.

She is currently working with National Grid on a number of transmission and substation projects. One of these, the NEEWS Project, is a National Grid and Northeast Utilities collaboration. NEEWS is a 345-kilovolt (kV) transmission line that strengthens the interstate transfer of electricity capability among Connecticut, Rhode Island, and Massachusetts and improves electric reliability in all three states. She is assisting in directing and executing National Grid's most extensive stakeholder management, community relations outreach, and public education program, working closely with state and local officials, residents, businesses. In addition, Heather has promoted Smart Grid: An Introduction, a U.S. Department of Energy non-technical introduction to the Smart Grid for interested stakeholders.

Heather has long been involved in public relations programs for private sector clients' environmental and energy conservation and efficiency programs. She worked with the Boston Park Plaza Hotel in the development of a national marketing campaign for their environmental and energy conservation program. This program set the standard for the hotel industry and won the President's Environment and Conservation Challenge Award. Heather also works with Ahold USA to educate various stakeholders about Stop & Shop and Giant Food's leadership in energy efficiency and conservation programs and green initiatives, including LEED-EB, ENERGY STAR Leaders, and SmartWay Transport.

Heather holds a B.A. from Sacred Heart University and an M.A. in Urban, Social, and Environmental Policy from Tufts University. She has written numerous articles on consensus building and sits on the boards of the Environmental Business Council of New England and the Institute for Energy and Sustainability, and the advisory board of "e" - Inc. She is also a member of the PRSA environmental professional interest section.


Kevin is a communications strategist with 20 years of experience in both corporate and agency environments. He is an expert at helping organizations design and carry out campaigns that enhance corporate reputation and help drive business results.

Kevin is a trusted advisor to clients at global corporations, non-profits, technology start--ups, NGOs, trade associations and business coalitions. He provides senior level counsel in the areas of strategy and message development, crisis communications, public affairs and issue advocacy, media and community relations, corporate social responsibility and marketing communications.

His industry experience includes healthcare and health IT, insurance and employee benefits, corporate and consumer. He is passionate about helping clients increase brand awareness and reputation through effective corporate storytelling and meaningful engagement activities that deliver value for all stakeholders.

Kevin has held positions as National Director of Public Relations for the American Health Information Management Association, a professional association with more than 60,000 members and 50 affiliates; Managing Director for a New England-based public affairs firm; Regional Account Executive for the Channing L. Bete Company, a provider of nationally acclaimed communication programs and materials; and Regional Director for the Muscular Dystrophy Association, a national voluntary health agency.

He has an M.S. in Integrated Marketing Communications from the Medill School of Journalism at Northwestern University, a M.S. in Mass Communication from the Newhouse School of Public Communications at Syracuse University and a B.A. in English from Massachusetts College of Liberal Arts. He is a member of the board of directors of HMEA in Franklin, MA.


Douglas K. Barry is a seasoned marketing and communications professional with extensive private and public sector experience. Doug has been a strategist and program evaluator for clients including the U.S. Department of Labor, U.S. Department of Defense, and as a Senior Advisor in the Office of the Under Secretary for International Trade, U.S. Department of Commerce. He established the marketing and strategic partnership programs for a major Federal Government bureau.

Doug's extensive international experience includes work in Asia, Latin America, Eastern Europe and West Africa. With backgrounds in journalism, education, government relations, and international business, Doug provides clients with innovative solutions to challenges with change management, thought leadership, corporate responsibility, and customer retention and growth.

He has authored numerous books on business and intercultural communication. In addition, he appears regularly as a member of the "Brain Trust" on the Small Business Advocate radio show. In 2015, he was named International Trade Educator of the Year by NASBITE, the accreditation organization for international business professionals.

A former producer for ABC News in New York and London, Doug has been featured by numerous media outlets as a subject matter expert and spokesperson. These outlets include The New York Times, The Washington Post, NPR's All Things Considered, USA Today, the Canadian Broadcasting Company, NHK (Japan), The Christian Science Monitor, and many others. He has spoken at events presented by FedEx, UPS, eBay, the American Association for Freight Forwarders, and the U.S. Chamber of Commerce.

For relaxation, Doug sings with the National Cathedral Choral Society in Washington, DC. He is a diehard Washington Nationals fan, and resides in the District with his wife Liz, daughter Alana, and Mozart the cat.


Greg has more than 25 years of experience in earned media placement, issues management and strategic communications. Greg has worked on numerous high-profile assignments, from US Supreme Court cases to major health, medical, environmental and social announcements.

He has held a variety of media relations and partner positions during his career. For more than 15 years, he has managed client accounts at Washington-based public relations firms. His experience also includes serving as Communication Director for Representative Eliot Engel, working with the Democratic Congressional Campaign Committee, and holding communications positions with the New Hampshire Association of Commerce and with the New Hampshire and Wisconsin State Senates.

Greg has obtained numerous wire service/syndicate, industry trade, and high-profile, high-impact media placements, including PBS's Frontline, ABC World News Tonight, ABC's Good Morning America, CBS Evening News, CBS Morning News, CNN Prime News, CNN Headline News, C-SPAN, MSNBC, NBC Nightly News, NBC's Today Show, PBS's Nightly Business Report, The News Hour with Jim Lehrer, Los Angeles Times, New York Times, The New York Times Magazine, USA Today, The Wall Street Journal, and The Washington Post.

Paula Kibbe -Senior Account Manager

For nearly 20 years, Paula has been consulting with companies large and small to strengthen their management communications, marketing and public relations programs. She brings communications, marketing, sales, public relations and customer service expertise to her clients as they develop and implement strategy. She excels at media and industry analyst relations.

Paula facilitates the development of high-level strategic plans for corporate communications and marketing initiatives, enhancing personal leadership skills and helping to increase customer and stakeholder loyalty. Paula is known for her outgoing, friendly nature, which enables her to create solid relationships with and on behalf of her clients. She enjoys bringing creativity to her clients that helps strengthen overall strategy, team-building ability, messaging and goals.

Prior to joining Conover + Gould, Paula ran her own communications consulting business.  Her work previous to that includes time at both corporate and agency environments where she served small, start-up and Fortune 100 clients; including ColorAge, Yantra Corp. (now Sterling Software), IBM and American Express.

Paula attended UMASS Dartmouth where she studied Marketing and Emerson College with studies in Management Communications and Public Relations.  She also attended Bay State College where she studied Hotel/Business Management.

A resident of Massachusetts' South Shore, Paula enjoys sharing life's experiences with her family and loves spending time traveling or on the beach. She also enjoys reading and she appreciates a broad range of music. Her burning desire is to be a great mother to her sons and to have a positive, uplifting impact on all those with whom she interacts.

CARLY RAASCH - Project Manager

Carly is experienced in corporate and health communication, research, and project management.

She previously worked as an Analyst for the state of California, where she analyzed large spend data and market research to determine strategic sourcing opportunities for existing and potential contracts and projects. Carly has also spent the last three years as a Research Associate in health and media communications, winning a Top Three Paper award in the health communication division at the Western States Communication Conference in 2012. Her current work includes health IT communications, website management and writing, and communication research and writing.

She holds a B.A. in Communication Studies with a focus in Organizational Communication from California State University, Sacramento. Carly is currently working towards her M.A. in Communications from The Johns Hopkins University.


Arnold has over 35 years electric utility experience, formerly working for the New England Electric System. His area of expertise covers commercial and industrial business services. He was a senior account manager for The Narragansett Electric Company for the downtown Providence network area for several years, having responsibility for many of the utility's largest customers.

Later, he gained experience on a team that developed energy conservation and load management programs for the New England Power Service Company in Westborough, MA. He managed the implementation of a residential solar water-heating project that included the installation of 100 solar systems of various types over a three state area. He also worked with customers on a solar photovoltaic project that installed rooftop systems on 20 homes and 5 businesses in Gardner, MA.

Arnold is presently working with Stakeholder Relations on NGRID's NEEWS Project, a large 345 kV transmission line construction project. He joined the project in the early planning stages, and continues to work with both residential and commercial abutters along the transmission corridor to resolve issues related to the construction process. He holds an Associates Degree in Electrical Engineering from Merrimack College and a B.S. in Industrial Engineering from Roger Williams University.


Dave has over 37 years in the electric utility industry and has worked in various field-engineering departments throughout Rhode Island with Narragansett Electric, now known as National Grid. His background includes electric conservation and load management with large commercial and industrial customers, ranging from energy efficient lighting to air conditioning projects.

As an Account Manager in the Business Services Department at National Grid, he worked with commercial and industrial customers, handling request for electrical service or upgrading service, billing issues and energy conservation options. He also worked with many college and universities in Rhode Island with their electrical issues and energy conservation opportunities and has coordinated several ice storage cooling projects in Rhode Island.

He has been affiliated with the NEEWS project since 2007 doing customer outreach. He holds a B.A. in Business Administration from Bryant University, and a M.B.A from the University of Rhode Island.


Michael Peterson has over 30 years of electric utility experience, working for National Grid, the New England Electric System and Mass Electric. His areas of expertise include public relations, energy efficiency program implementation and community and stakeholder relations. As an account manager at Mass Electric, Michael was the liaison with municipal and state government on transmission line, substation and electric distribution siting; and transmission right-of-way maintenance projects. During his three decades of experience in the utility industry, Michael held a variety of positions, including manager/account executive; district manager, Conservation and Load Management; senior consumer services representative; and analyst, Load Management and Conservation Department.

At Conover + Gould, Michael is a stakeholder field representative on National Grid's New England East West Solution (NEEWS) Project, a large 345 kV transmission line construction project. He is responsible for liaising with municipal officials, as well as neighbors along the project route to ensure that they are fully informed about the activities in the project area throughout all phases of the project and that any questions and concerns are addressed in a timely and sensitive manner.

Michael served 14 years on the school committee for the 13-town Blackstone Valley Regional Vocational Technical High School (BVT), as well as on numerous other local town and civic organizations. In addition to serving as chair of the BVT for six years, he has held leadership positions with several local chambers of commerce. He holds a B.S. from Worcester Polytechnic Institute and an MBA from Anna Maria College.