Rapid and Thorough Crisis Response
C+G served as a trusted advisor to a well-established and highly respected youth organization as its faced accusations of abuse for the first time in its nearly 100 year history. Our team's immediate and focused response and on-call availability over an intense six week period was critical in helping the organization's leadership respond to the allegations in a timely, truthful, and thorough manner.
We quickly formed a subcommittee of leadership staff and board members; researched and evaluated all of the available information related to the allegations; cooperated fully and transparently with local and state law enforcement authorities and regulatory and licensing agencies; identified all individuals and groups requiring outreach and communication and determined specific methods of contact for each; and prepared fact-based messaging and detailed action and communications plans. After a thorough investigation, the allegations were unsubstantiated and subsequently dismissed by authorities. Despite this outcome, the organization was still at great risk of losing its reputation, integrity and financial stability had it not responded quickly, honestly and thoroughly. With our guidance, they did just that and continue to thrive today with the full support of parents, alumni, state agencies, benefactors and other supporters.